At Hohl Nutrition Group, we recognize that life can be unpredictable, and we’re committed to supporting you through every step of your journey. Our goal is to ensure you receive the care you need while respecting both your time and the time of others. We’ve designed our Late Cancellation and No-Show Policy with that balance in mind.

Why This Policy Matters

When you book an appointment with us, we reserve that time specifically for you. Your health journey is important, and we’re committed to being there for you. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice to avoid a cancellation fee.

To assist you in managing your schedule, we’ll send you a 72-hour reminder and a 48-hour reminder. Please note, the 48-hour notice is required prior to the 48-hour reminder to avoid incurring a late cancellation fee.

What Happens If You Can’t Make It?

If you need to cancel after the 48-hour timeframe prior to your appointment, a late cancellation fee will apply. We understand that unforeseen circumstances can arise, and we are here to work with you if unexpected situations occur. However, please note this does not include forgetting an appointment. This fee helps us manage our schedule and continue to provide the best care to all our clients.

If you miss your appointment entirely without notifying us, we’ll still reserve that time for you. Although we weren’t able to see you, that time is dedicated to your treatment, and we’ll work with you to reschedule your session as quickly as possible.

We’re Here for You

If your situation changes or if you need assistance with rescheduling, we’re here to help. Please don’t hesitate to reach out—we want to make your experience as smooth as possible. Thank you for your understanding, and we look forward to seeing you soon!